Shipping policy

SHIPPING POLICY

Shipping, simplified. Clear timelines. No surprises.

Processing: 1–2 business days

Order Processing

Orders are processed within 1–2 business days.

Orders placed on weekends or Hong Kong public holidays are processed on the next business day.

Once your order has been placed, we are unable to guarantee changes or cancellations.

You will receive a dispatch confirmation email with tracking information once your order ships.

Delivery Times

Delivery estimates begin once your order has been dispatched.

United States

  • Standard: 6–11 business days

  • Express: 3–5 business days

Canada

  • Standard: 6–11 business days

  • Express: 4–6 business days

Hong Kong

  • Standard: 1–2 business days

China

  • Standard: 8–11 business days

  • Express: 4–6 business days

Rest of Asia (excluding Australia)

Coming soon.

Europe

Coming soon.

Rest of World

Coming soon.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by customs clearance procedures, adverse weather conditions, courier disruptions, or circumstances outside of our reasonable control.

Shipping Rates

Free standard shipping on orders over $150 USD.

United States

  • Standard: $14 USD

  • Express: $45 USD

Canada

  • Standard: $20 USD

  • Express: $43 USD

Hong Kong

  • Free shipping on all orders.

China

  • Standard: $16 USD

  • Express: $32 USD

Shipping rates for additional destinations will be displayed at checkout.

Shipping rates, promotions, and eligibility for free shipping may be changed at any time without prior notice.

Tracking

All orders include tracking.

Tracking details will be emailed once your order ships. Please allow up to 24 hours for tracking updates to appear.

Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or tariffs.

Where available, these charges are calculated and collected at checkout for your convenience.

However, certain jurisdictions, customs authorities, or couriers may impose additional fees outside of our control. Any such charges remain the responsibility of the customer.

Any duties, taxes, customs fees, or import charges are non-refundable unless otherwise required by applicable law or where the item is faulty, damaged, or incorrect.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete at checkout.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Additional shipping charges incurred due to incorrect address information are the responsibility of the customer.