Returns
30-day returns · Sealed items only · Simple, guided process.

Refund or store credit — your choice

We stand behind every BHOOP piece. If something isn’t right, we’ll make it right.

Our Standard

Every BHOOP hoop is quality-checked and sealed before dispatch for hygiene and product integrity.

To be eligible for return, items must be:

  • Unworn and in original condition
  • With all seals intact and unbroken
  • Returned in the original BHOOP box
  • Accompanied by proof of purchase

Items with broken seals or signs of wear cannot be accepted.

Returns Window

You have 30 days from your confirmed delivery date to request a return.

How to Start a Return

To keep approvals fast and fair, two photos are required.

Step 1 — Email Us

Contact returns@bhoopkk.com with:

  • Your order number and reason for return
  • Photo 1: Item laid flat, showing full condition
  • Photo 2: Packaging with seals intact

Step 2 — Await Approval

We respond within 2-3 business days.

Please wait for written approval before sending your item.

Step 3 — Ship Your Return

Once approved:

  • Use a tracked and insured shipping method
  • Keep your proof of postage

Items remain your responsibility until received by us.

Return Shipping Costs

Faulty, damaged, or incorrect items
Return shipping is fully covered.

Change of mind returns
A flat $15 USD return fee will be deducted.

EU Customers

EU customers have a 14-day right of withdrawal from delivery.

  • Return shipping remains your responsibility

Refunds & Store Credit

Returns are processed within 5–7 business days after inspection.

You may choose:

  • Refund to original payment method
  • Store credit (valid for 6 months)

Please allow 14 additional business days for refunds to appear.

Non-Returnable Items
  • Sale items (final sale)
  • Personalised items
  • Worn items
  • Items with broken seals
  • Returns sent without approval

Faulty Items

If your item is faulty:

We will arrange a repair, replacement, or refund.

Gifts

Gift returns are eligible for store credit only.

Exchanges

We do not offer direct exchanges.
Please return your item and place a new order.

Your Rights

Nothing in this policy affects your statutory rights.