Frequently Asked Questions
Everything you need to know – Before and after your order.
Orders
How do I place an order?
Browse our collection, select your size (if applicable), and add your piece to cart.
At checkout, enter your details and complete payment. You’ll receive an order confirmation email immediately after purchase.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast dispatch.
If you need to make a change or cancel your order, please email support@bhoopkk.com within 30 minutes of placing your order, including your order number.
Once an order has been processed or dispatched, we’re unable to make changes. You’re welcome to return your item after delivery in line with our Returns Policy.
Do I need an account to order?
No — you can check out as a guest.
Creating an account allows you to track orders, view your purchase history, and manage returns more easily.
Shipping
Where do you ship?
We ship worldwide from Hong Kong, including the United States, Canada, Europe, and across Asia.
Shipping options and rates are shown at checkout.
When will my order arrive?
Orders are processed within 1–2 business days.
Estimated delivery times (from dispatch):
- United States & Canada: 7–12 business days (Standard), 4–6 (Express)
- Europe: 7–14 business days
- Asia: 5–10 business days
For full details, please refer to our Shipping Policy.
Will I be charged customs or import taxes?
International orders may be subject to import duties, taxes, or customs fees upon arrival.
These are determined by your local authorities and are the responsibility of the customer.
Products & Materials
What materials are BHOOP pieces made from?
All BHOOP pieces are crafted from 925 sterling silver, plated with 18ct gold, and finished with a protective coating.
Full material details are listed on each product page.
Are your pieces suitable for sensitive skin?
Our materials are widely used in fine jewelry and are generally suitable for most skin types.
If you have known sensitivities, we recommend reviewing the product details or contacting us at hello@boopkk.com before purchasing.
Warranty
What does the warranty cover?
Every BHOOP piece includes a 1-year limited warranty covering manufacturing defects from the date of delivery.
For full details, please refer to our Warranty Policy.
My piece has tarnished — is that a defect?
Tarnishing caused by exposure to moisture, chemicals, or skincare products is a natural reaction and not considered a manufacturing defect.
Our Jewelry Care Guide explains how to keep your pieces looking their best.
Returns
What is your returns policy?
We accept returns within 30 days of delivery on unworn items, with original packaging and all seals intact.
For full conditions and how to start a return, please refer to our Returns Policy or contact returns@bhoopkk.com