Refund policy

RETURNS POLICY

30-day returns · Sealed items only · Simple, guided process

Refund or store credit — your choice.

Every BHOOP piece is carefully quality-checked and sealed before dispatch for hygiene and product integrity.

Return Eligibility

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.

  • Have all hygiene and security seals intact and unbroken.

  • Be returned in its original BHOOP packaging.

  • Include proof of purchase.

For hygiene reasons, items with broken seals, signs of wear, damage caused after delivery, or missing original packaging cannot be accepted.

We reserve the right to refuse any return that does not comply with this policy.

All returned items are subject to inspection upon receipt.

Returns Window

You have 30 days from the confirmed delivery date to submit a return request.

Approved returns must be shipped within 7 calendar days of receiving return authorisation.

How to Start a Return

To help us process your request quickly and fairly, please provide two photos with your return request.

Step 1 – Email Us

Contact return@bhoopbykk.com and include:

  • Your order number.

  • The reason for your return.

  • Photo 1: The item laid flat, showing its full condition.

  • Photo 2: The item and packaging showing all seals intact.

Step 2 – Await Approval

We aim to respond within 2–3 business days.

Please wait for written approval and return instructions before sending your item.

Step 3 – Ship Your Return

Once approved:

  • Place the item(s) in their original packaging and original shipping box.

  • Securely seal the package.

  • Ship the package using a tracked and insured shipping service.

  • Keep your proof of postage and tracking information until your return has been processed.

Items remain your responsibility until they are received and inspected by us. BHOOP is not responsible for items lost or damaged during return transit.

Return Shipping Costs

Faulty, Damaged, or Incorrect Items

If your claim is approved, we will provide instructions and reimburse reasonable return shipping costs.

Change-of-Mind Returns

Customers are responsible for all return shipping costs, including any applicable customs duties, taxes, courier charges, and shipping fees.

Original shipping charges are non-refundable unless otherwise required by applicable law.

EU Customers

If your order is delivered to a country within the European Union, you may have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason, subject to applicable consumer laws and the condition that the item's hygiene and security seals remain intact.

Return shipping costs remain your responsibility unless otherwise required by law.

Refunds & Store Credit

Once your return is received and inspected, we will process your return within 5–7 business days.

You may choose:

  • A refund to your original payment method; or

  • Store credit valid for nine (9) months from the date of issue.

Please allow up to 14 additional business days for refunds to appear in your account, depending on your financial institution.

Store credit cannot be redeemed for cash and is non-transferable.

If a returned item is not received in its original condition, we reserve the right to refuse the return or reduce the refund amount where permitted by applicable law.

Non-Returnable Items

The following items cannot be returned:

  • Sale items marked as Final Sale.

  • Personalised or customised items.

  • Worn or used items.

  • Items with broken hygiene or security seals.

  • Gift cards.

  • Returns sent without prior approval.

Faulty Items

Please inspect your order upon delivery and contact us as soon as reasonably possible if you believe your item is faulty, damaged, or incorrect.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item.

After review, we may offer a repair, replacement, store credit, or refund, depending on the circumstances and your rights under applicable law.

Gifts

Gift returns are eligible for store credit only and remain subject to this policy.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase in accordance with this policy and place a new order.

Duties & Taxes

Any duties, taxes, customs fees, or import charges paid on your order are non-refundable unless the item is faulty, damaged, or incorrect.

Your Rights

Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.